FAQ
What is your refund and cancellation policy?
If you cancel a tour: – 60 days or more prior to departure, we will refund the full amount paid by you; – Between the date of the tour and maximum 60 days, we will retain the 30% deposit; – While unfolding, we will retain 100% of the total amount paid for the tour. Check
Do I need to bring my own climbing gear?
If you want to, yes, of course. If not, we have all the equipment needed for the climbing tours.
Where do I finish the tour?
We finish the tour where you need to be or to a place from where it is the easiest to get where you need to be.
Do I need to bring my own skis for ski touring?
Yes. You should. We do not have and we cannot rent ski touring equipment in Romania. Yet!
What type of equipment can I rent? How much does it cost renting equipment per tour?
Mountain bike – 15 Euro/day; Tent – 10 Euro/day.
What is a mixed tour?
A tour categorized as mixed is a tour which includes more types of adventure activities. For instance, if a tour includes in its program both climbing and hiking, than this a mixed tour.
How do I pay for the tour?
The booking system on the website guides you through the payment procedure. We use the Card Payment method and we are committed to a privacy policy. Please check it here!
Where can I buy food for mountain?
In any city or on the way, we can stop for this at a gas station.
How do we travel to reach the mountains?
We take care of your transport and of your individual equipment. Taking into consideration the number of the participants, we travel by small cars or by micro-buses.
Do we go no matter the weather?
Usually we go. But nevertheless, we want to enjoy the mountain and not to suffer unnecessarily. If the weather is that bad and you cannot postpone the date, then we can always change the tour with another similar one where the weather is better.
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