FAQ
What is your refund and cancellation policy?
If you cancel a tour: – 60 days or more prior to departure, we will refund the full amount paid by you; – Between the date of the tour and maximum 60 days, we will retain the 30% deposit; – While unfolding, we will retain 100% of the total amount paid for the tour. Check
Do I need to bring my own mountain bike?
If you have and want to bring, yes. If not, we will rent one to you for a 15 Euro fee per day.
What is an Extension Tour?
An Extension Tour is a tour that you can add to a booked one. Thus, you can choose an Extension tour from our List of Extension Tours. Also, you may choose to glue together any two different tours from the website, meaning that you extend one with another.
Am I capable of doing this tour?
For every tour posted on our website there is a tab indicating the level of its difficulty (Easy, Moderate, Difficult, Extreme). Aside for this, we strongly recommend you to contact us to discuss about your mountain experience and skills, your current fitness and based on this information we will evaluate the match between the tour
What if I forgot to bring one piece of my individual equipment?
We will solve any such problem locally.
What happens if Alpine Adventure Romania cancels a tour that I booked already?
For a cancelled tour we will propose to you a similar tour at a later date at your convenience. If you do not want another tour, Alpine Adventure Romania will pay you back the full amount you paid. However, we will not cancel a tour except in extraordinary circumstances (health problems, family issues or country
Should I be cautious about anything in the mountains?
Yes. We have section on our website dealing with the risks on the Romanian Carpathians trails. Read it here. It is a pleasant and instructive reading.
Where can I buy food for mountain?
In any city or on the way, we can stop for this at a gas station.
How do I pay for the tour?
The booking system on the website guides you through the payment procedure. We use the Card Payment method and we are committed to a privacy policy. Please check it here!
What type of equipment can I rent? How much does it cost renting equipment per tour?
Mountain bike – 15 Euro/day; Tent – 10 Euro/day.
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